Privacy Policy

TidyConvert provides missed-call recovery, automated text-back, call routing, follow-up workflows, reporting, and related business communication tools. This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website, create an account, subscribe to our services, or use the TidyConvert platform.

This Privacy Policy is intended for general business use. It does not create a business associate agreement, data processing agreement, or special regulated-industry agreement unless one is separately signed by TidyConvert.

1. Information We Collect

We may collect the following categories of information:

Account and business information

When you create an account, subscribe, complete onboarding, or configure your business profile, we may collect your name, email address, business name, legal business name, website, business address, industry, phone numbers, timezone, and other account-related details.

Billing and payment information

We may collect billing contact details, subscription plan information, usage records, setup fee status, invoice status, payment status, and related billing metadata. Payment card information may be processed by a third-party payment provider and is not stored directly by TidyConvert unless specifically stated.

Communication and automation data

When you use TidyConvert, we may process missed call events, caller phone numbers, called phone numbers, inbound text messages, outbound text messages, call forwarding activity, call duration, message delivery records, keyword responses, routing activity, follow-up workflows, staff notifications, opt-out activity, and related automation history.

Customer and end-user data

TidyConvert may process information about your customers, callers, leads, or other end users when they call, text, reply to, or otherwise interact with workflows configured through your account. This may include phone numbers, message contents, call metadata, response history, and workflow activity.

Usage and device information

We may automatically collect technical and usage information, including IP address, browser type, device type, operating system, pages viewed, login activity, referral source, approximate location based on IP, dates and times of access, feature usage, and interaction data.

Cookies and similar technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, understand user behavior, support marketing, and protect the platform.

2. How We Use Information

We may use collected information to:

• operate, maintain, and improve TidyConvert
• create and manage user accounts
• provision and manage business phone numbers
• send missed-call text-backs and follow-up messages
• route calls, messages, and customer responses
• process opt-outs, HELP requests, and suppression records
• calculate subscription usage, overages, and billing
• provide reporting, analytics, and account insights
• respond to support requests and service inquiries
• detect fraud, abuse, security risks, and policy violations
• comply with legal, carrier, telecom, 10DLC, and payment obligations

3. Communication Services and Telecom Providers

TidyConvert relies on third-party communication providers, carriers, payment processors, hosting providers, analytics providers, and related vendors to deliver the service. These providers may process information as necessary to send messages, route calls, provision numbers, process billing, monitor delivery, prevent abuse, and comply with telecom rules.

Telecom providers, messaging carriers, and related service providers may process message content, phone numbers, call records, delivery records, and routing data as required to transmit SMS and voice communications.

Message delivery, call routing, carrier filtering, number availability, and telecom performance may depend on third-party providers and carrier networks outside of TidyConvert’s direct control.

4. Billing and Usage Data

TidyConvert may collect and maintain usage records used for billing and account management. These records may include billable customer counts, rolling 24-hour customer windows, call minutes, message activity, additional phone numbers, additional locations, subscription plan limits, overage usage, and payment status.

Billable customer data

For billing purposes, a customer may be counted when a unique phone number triggers a recovery workflow within a rolling 24-hour window. This may occur through a missed call text-back, inbound text entering automation, or staff-triggered recovery workflow.

Call minute data

Call minute records may include inbound call legs, forwarded call legs, call duration, rounded usage, included monthly minute usage, and overage usage after plan limits are reached.

5. Customer Responsibility for Consent

Customers using TidyConvert are responsible for obtaining and maintaining all legally required consent before sending messages, triggering automations, forwarding calls, or contacting end users through the platform.

This includes responsibility for compliance with applicable calling, texting, privacy, consumer protection, advertising, and industry-specific rules. TidyConvert may provide tools to support compliance, but customers remain responsible for how they configure and use the service.

Customers must ensure that any personal data they collect, including mobile phone numbers used for SMS messaging, is collected and used in compliance with this Privacy Policy and the TidyConvert SMS Consent Terms.

6. Opt-Outs and Suppression

TidyConvert may process opt-out requests, blocked contact records, suppression lists, and related compliance activity. If an end user opts out of messaging, TidyConvert may retain limited information necessary to honor that opt-out and prevent future messaging where required.

We may retain limited information, including phone numbers, to ensure that opt-out requests are honored and to prevent further messaging where required by law, carrier rules, telecom requirements, or platform policy.

7. How We Share Information

We may share information in the following circumstances:

• with telecom providers, carriers, and messaging vendors
• with payment processors for billing and subscription management
• with hosting, infrastructure, security, and analytics providers
• with support, email, and operational service providers
• to comply with law, regulation, subpoena, court order, or legal process
• to investigate fraud, abuse, security incidents, or policy violations
• in connection with a merger, acquisition, financing, or sale of assets

We do not sell, rent, or share personal information, including mobile phone numbers and SMS consent data, with third parties for their own marketing or promotional purposes.

8. SMS Data and Mobile Number Privacy

TidyConvert does not sell, rent, or share mobile phone numbers or SMS consent data with third parties for their own marketing or promotional purposes.

Mobile numbers and SMS-related data are used solely to provide messaging services on behalf of the business, including sending messages, processing responses, handling opt-outs, maintaining suppression lists, troubleshooting delivery issues, preventing abuse, and ensuring compliance with telecom, carrier, 10DLC, and legal requirements.

SMS consent is not shared with third parties for marketing purposes.

9. Data Retention

We retain information for as long as reasonably necessary to operate the service, maintain account records, calculate billing, provide support, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

Certain records, including billing records, usage records, opt-out records, compliance logs, and security logs, may be retained even after account closure where needed for legal, accounting, security, or operational reasons.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No system, network, provider, or method of transmission is completely secure, and we cannot guarantee absolute security.

11. Customer Data and Platform Content

Customers control the business settings, message templates, routing rules, staff notifications, and automation workflows they configure in TidyConvert. Customers are responsible for ensuring that their content, instructions, and use of the service comply with applicable laws and do not violate the rights of others.

12. Children’s Privacy

TidyConvert is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we may delete it.

13. Your Choices

You may have choices including:

• updating your account information
• managing cookies through browser settings
• requesting correction of certain personal information
• requesting deletion of certain information where applicable
• canceling your account or subscription according to our terms
• opting out of certain marketing communications
• opting out of SMS messages by replying STOP

Some requests may be limited where we need to retain information for billing, security, legal, fraud prevention, telecom compliance, opt-out enforcement, or legitimate business purposes.

14. State Privacy Rights

Depending on where you live, you may have rights related to access, deletion, correction, portability, or limitation of certain personal information processing. If you submit a request, we may need to verify your identity and evaluate whether an exception applies.

15. External Links and Third-Party Services

Our website or platform may link to third-party websites, integrations, payment pages, telecom tools, or support services. We are not responsible for the privacy practices, content, terms, or policies of third-party services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we may revise the effective date above. Continued use of the website or service after changes become effective means the updated policy will apply.

17. Contact Us

For privacy questions, account requests, legal inquiries, or data-related concerns, contact us through the contact information or contact form provided on the TidyConvert website.